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Privacy Policy

This privacy policy sets out how www.customjersey.com uses and protects any information that you give Custom Jersey when you use this website. Custom Jersey is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Custom Jersey may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.customjersey.com. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information in order to provide and improve our services to you, including

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Order Information: Information related to your purchases, including product customization details and order history.
  • Device Information: We collect information about your device, such as IP address, browser type, time zone, and some of the cookies installed on your device. This helps us optimize our website for your device and enhance your shopping experience.
  • Usage Information: Information on how you interact with our website, including your browsing behavior, the pages you visit, and other actions on the site.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, gather analytics, and support our advertising efforts. You can control cookies through your browser settings and other tools.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Transactions: To process and fulfill your orders, including sending you emails to confirm your order, updating you on its status, and facilitating returns or exchanges.
  • To Communicate with You: To respond to your requests, provide customer support, and send you important notices, such as updates about your order or changes to our terms and policies.
  • To Improve Our Website: To analyze and understand how our customers use our website, enabling us to enhance your experience.
  • To Prevent Fraud: To screen for potential risks and fraud, and to enforce our terms and policies.
  • For Marketing and Advertising: To provide you with promotional communications and advertisements about our products and services that we believe may be of interest to you. You can opt out of these communications at any time.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, and marketing assistance.
  • Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that business transaction.

4. Your Rights and Choices

  • Access and Update: You have the right to access and update your personal information that we hold. You can do this by logging into your account or contacting us directly.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or contacting us directly.
  • Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

5. Data Security

We implement a variety of security measures to protect the safety of your personal information. We use encryption technology to ensure secure transactions on our website and regularly review our security practices to protect against unauthorized access, use, alteration, or disclosure of your personal information.

6. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information as soon as possible.

7. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: support@customjersey.com
  • Phone: (888) 202-3117

Thank you for choosing Custom Jersey We appreciate your trust in us and are committed to protecting your privacy.
 

Last Updated: August 26, 2024

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WHAT ARE YOU LOOKING FOR?

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Need assistance? For many quick questions you may find the answer in our FAQ page; if not, feel free to contact our team using the information below.

Customer Services

Text Us: (888) 202-3117

Mon-Fri: 8:00 am - 4:00 pm (Pacific Time)

Send us an email

SHIPPING

Free ground shipping within continental United States on select brands with a qualifying minimum order.

PAYMENTS
Accepts the following payment methods:

We accept VISA, MasterCard, Discover, American Express, PayPal, personal/company check. We don't offer credit terms and no C.O.D. We accept purchase orders (PO) from schools only.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

Returns & Refunds: All returns must be made within 30 days of purchase. Custom made or decorated apparel cannot be returned. Sizing samples are non-returnable unless you follow through with a team order.

These size charts brought to you by CustomJersey.com are easy, self-explanatory and ensures that the apparel you buy will fit you perfectly. For accurate results, grab your best fitting clothes, measure them and determine your size according to the guidelines mentioned in the chart. If you have any doubts about how our products fit, don't hesitate to contact us.

Processing Time

We will usually ship any stock item within 24-48 hours of your order. This is only for in-stock undecorated items. Custom items or stock items that are going to be customized with lettering or numbering take approximately four to six weeks for production. Then allow 2-7 days for shipping depending on what method you choose to ship. Contact us if you have any questions about shipping times for your order.

Shipping Policy

If you are placing a blank/undecorated order online, we offer Free Ground Shipping within the continental United States on all orders over $400.

If you are placing a custom order via email or over the phone, we offer Free Ground Shipping within the continental United States on all:

  • A4 Apparel orders over $250.00
  • Athletic Knit orders over $400.00
  • Holloway Sportswear orders over $270.00
  • Undecorated Teamwork Athletic orders over $150.00
  • Badger Sports orders over $270.00
For all other manufacturers, you pay for the actual cost of freight, we never charge for handling (may differ based on manufacturer).
 
We can ship by any method you prefer:
  • UPS Ground
  • UPS Standard
  • Depending on the manufacturer and type of order, 2-Day or 3-Day Select 

Our products ship from multiple locations so delivery time will vary based on the manufacturer's shipping location and where you are located (may differ based on manufacturer and market conditions).

  • All A4 and Teamwork Athletic apparel ship from Southern California.
  • All AK and Dynamic apparel ship from Buffalo, NY.
  • Holloway apparel ships from Ohio.
  • Richardson Cap ships from either Oregon or Ohio. We will ship from the closest location to you if the items are available.

Art Approval / Mock-ups

This is key step in the production process. Please respond promptly to the request to approve art to avoid any delays in the manufacturing process.
Please review the art/mock-up carefully. Once you approve the layout, production on your order will begin and changes can no longer be made.

In order to approve the artwork as presented, just reply to our email and clearly indicate that you are either approving the artwork as submitted, or indicate what changes need to be made.


NOTE: The colors in these art proof are for artistic representation only. Due to variances in each computer monitor, accurate colors cannot be viewed on your screen. Actual fabric and ink colors may look different than represented in this layout. Ask one of our representatives if you have any doubts about the art proof that you received or products in your order.

 

ORDER CANCELLATION POLICY

Any order that has had artwork approved and been entered into production cannot be canceled. Any order that has been placed and you have not yet approved artwork, will incur a 10% cancellation fee (with a $35 minimum cancellation fee).

RETURNS & EXCHANGES

All returns must be made within 30 days of purchase. Custom made or decorated apparel cannot be returned. Sizing samples are non-returnable unless you follow through with a team order.

You can return or exchange in-stock items as long as they are unworn and have not been decorated. A 15% restocking fee will apply to all returned merchandise which is not defective. Any garment which we deem to be defective in manufacturing will be replaced at our expense. Defective garments can only be exchanged for the exact same garment, we will not give refunds. All returns must be shipped prepaid.

No return will be accepted without a return authorization (RA) number. Please contact us before returning any garment so we can give you the RA number as well as the correct address to return to. The RA number must be clearly marked on the outside of the returned package and on the shipping label. No credit or replacement will be given unless you have received an RA number. Credit for replacement merchandise that has been shipped out will not be given until we receive the returned merchandise.

Check all merchandise carefully before printing. Returns WILL NOT be accepted after merchandise is printed or has been worn. No additional cost of printing or other applications will be credited.

Face Masks and PPE: Due to the nature of the product, we will not accept returns or exchanges on any masks, bandanas or gaiters. All sales are final.

Thanks for contacting us. We'll get back to you as soon as possible.

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