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Returns & Refunds

ORDER CANCELLATION POLICY

Any order that has had artwork approved and been entered into production cannot be canceled. Any order that has been placed and you have not yet approved artwork, will incur a 10% cancellation fee.

RETURNS & EXCHANGES

All returns must be made within 30 days of purchase. Custom made or decorated apparel cannot be returned. Sizing samples are non-returnable unless you follow through with a team order.

You can return or exchange in-stock items as long as they are unworn and have not been decorated. A 15% restocking fee will apply to all returned merchandise which is not defective. Any garment which we deem to be defective in manufacturing will be replaced at our expense. Defective garments can only be exchanged for the exact same garment, we will not give refunds. All returns must be shipped prepaid.

No return will be accepted without a return authorization (RA) number. Please contact us before returning any garment so we can give you the RA number as well as the correct address to return to. The RA number must be clearly marked on the outside of the returned package and on the shipping label. No credit or replacement will be given unless you have received an RA number. Credit for replacement merchandise that has been shipped out will not be given until we receive the returned merchandise.

Check all merchandise carefully before printing. Returns WILL NOT be accepted after merchandise is printed or has been worn. No additional cost of printing or other applications will be credited.

Contact Us

Call us toll-free

888-202-3117

M-F 9 am - 5 pm ET

and we will be happy to help you.

Many questions can be answered in our FAQ.

Use our Contact Us page to send us any detailed information or if you have any questions or comments.

We will be happy to send you a price quote and a FREE MOCK-UP if you give us your details for style number, garment color, quantity, and specific decoration options for exactly what you want on the uniforms.