Frequently Asked Questions

Many questions can be answered by reading the information shown below. We are open Monday through Friday 9:00 a.m. to 5:00 p.m. Eastern Time. If it is after hours, you can leave us a voice mail message or e-mail us at sales@customjersey.com.

How do I place a custom order?

At the present time, we are only taking custom orders by phone. Please call our customer service dept. toll-free at 1-888-202-3117 to place your order, or to ask any questions you may have.

In order to give you a price quote, we will need the style number, color number if any, quantity, sizes, and information on any decoration that you want done such as lettering, numbering, etc.

You can also use the "Get A Quote" feature to give us the information by filling out a form and we will e-mail you a quote within 24 hours.

Can I buy just one jersey?

Sorry, we don't sell individual items, so please don't ask. We can sell you sizing sample(s) if you are purchasing a team set of jerseys, see the next question below. Minimum order quantity is ten items for stock apparel and twelve items for custom decorated apparel.

Can I get sizing samples?

If you are placing a team order we can sell you sizing samples. The samples can only be returned if you follow through with your team order. If you don't place your full team order, you can't return the samples.

Can I buy authentic or replica Pro and College Sports team jerseys?

We are not licensed to sell any OFFICIALLY LICENSED APPAREL for NBA, NHL, NFL, MLB, MLS or OFFICIALLY LICENSED NCAA JERSEYS for any college sports. That means we don't carry any apparel with pro team logos on them.

Can I buy twill numbers or letters that I can apply to my own jersey?

Sorry, we can't sell loose letters or numbers for you to apply to your own jersey.

Can you make patches that I can apply to my own jersey, or can I send my jersey to you for customizing?

We can not make patches or crests unless they are part of a custom jersey order, nor can we provide customizing on any garments that are not purchased from us. If you are buying custom uniforms from us, you can send us any patches that you want us to apply to your jerseys and we will sew them on for a nominal charge.

What is your minimum order quantity?

The minimum order quantity is ten (10) items for stock (blank) orders and can be any combination of styles and colors or jerseys, pants, shorts, etc. but they must be from the same manufacturer.
The minimum order quantity for custom orders is 12 items that must all be the same style and color and all decorating such as screen printing, twill numbers, letters, etc. must be the same color scheme. We will sell a minimum of six items on an exact repeat order for the purpose of fill-ins. On certain sublimated styles you can order just one jersey or short on an exact repeat order.

How do I know what sizes to order?

We have size charts for all of our products. You can access the size charts by using the link on the left side of every page below the categories. Sizing varies for different manufacturers. Just because you wear a certain size garment from another manufacturer, doesn't necessarily mean that you will fit in the same size garment from our product line. It is highly recommended that you refer to the size charts before placing your order. If you order the wrong size and need to return the product, you will have to pay a 20% restocking charge.

The best thing to do is measure the chest size on a garment that fits you and compare it to our size chart to find the correct size. The example shows how to correctly measure the chest on a garment. Measure across the chest from where the bottom of the sleeve is attached to the body and multiply that number by two. In the example shown, the measurement is 22" which multiplied by two is 44." Refer to the size chart to see which size corresponds to 44" for the style you are buying. For example if you are buying an Athletic Knit baseball jersey the 44" chest would correspond to a size large.

If you are on the high number of a size range or between sizes, the best thing to do is simply go up to the next larger size. If you take a little extra time to make sure you are ordering the right size jersey before you place your order, you will save a lot of hassle in the long run. Don't forget to account for slight shrinkage in any polycotton blend garment.

How long does it take to make my custom uniforms?

Production time for custom orders runs four to six weeks depending on the item and the time of year. We do not offer rush service. We do not guarantee delivery dates. An estimated ship date will be given at the time of order entry, but the actual ship date can vary by up to a week depending on our production load. We are not responsible for production delays beyond our control. Allow enough lead time to receive your order when you need it.

What is Dye Sublimation?

Dye sublimation is a printing process in which all colors for the uniform design including decoration for numbers, logos, team names, etc. are dyed directly into the fabric and become part of the fabric. This makes it permanent and is guaranteed to never fade, crack or peel. For more information about dye sublimation see our primer What is Dye Sublimation?

How long does it take to ship stock items?

We will usually ship any stock item within 48 hours of your order. This is only for in-stock undecorated items. Custom items or stock items that are going to be customized with lettering or numbering take approximately four to six weeks for production. Then allow 2-7 days for shipping depending on what method you choose to ship.

How will you ship my order?

We offer FREE UPS GROUND SHIPPING on all Athletic Knit apparel to the continental United States. There is no ground service to Alaska and Hawaii, so you pay a reduced price for your choice of Next Day Air or 2-Day.

For all other manufacturers, you pay for the actual cost of shipping, we never charge for handling. We can ship by whichever method you prefer, UPS ground, 2-Day or Next Day.

Sorry, we don't accept foreign orders, unless it is drawn on a US credit card with a US address and shipped to an address in the US.

What are your payment terms?

We accept VISA, MasterCard, Discover, American Express, certified check, money order or personal/company check. Sorry, no C.O.D. We don't offer credit terms. We will accept purchase orders from schools only.
For custom orders we must receive full payment before your order is processed. If you pay by personal or company check, we will not process your order until your check clears the bank. We can secure your order with a credit card which will allow us to process your order before receiving your check. We will not charge your card unless we don't receive your payment by the time your order ships.

Do you ship internationally?

Yes, we will ship anywhere in the world. However, all international orders must be paid by bank wire transfer. We do not accept foreign credit cards. We only ship by UPS or FedEx.

What is your cancellation policy?

Any order that has had artwork approved and entered into production cannot be cancelled. Any order that has been placed and you have not yet approved artwork, will incur a 10% cancellation fee.

What is your return policy?

All returns must be made within 30 days of purchase. Sizing samples are non-returnable. A 20% restocking fee will apply to all returned merchandise which is not defective. Any garment which we deem to be defective in manufacturing will be replaced at our expense. Defective garments can only be exchanged for the exact same garment, we will not give refunds. All returns must be shipped prepaid. No return will be accepted without a return authorization (RA) number. Please call us before returning any garment so we can give you a RA number. The RA number must be clearly marked on the outside of the returned package and on the shipping label. No credit or replacement will be given unless you have received an RA number. Credit or replacement merchandise will not be given until we receive the returned merchandise. All merchandise must be checked carefully before printing. Returns WILL NOT be accepted after merchandise is printed or has been worn. No additional cost of printing or other applications will be credited.